Refund policy
Return Policy
If you want to return an order, please make sure to return the goods within 30 days to get a full refund or to change a product. When you want to return your order to us please make sure to notify us by email at: customercare@theshoecareshop.com so we know we can expect your package.
Our return address is:
The Shoe Care Shop
Smitsweg 2
3317NK Dordrecht
The Netherlands
Changing products
In case you would like to change a product because you accidentally ordered a wrong size or you ordered the wrong product altogether you can simply return the product(s) to us. Please enclose a note in your package with your order number and description of the product you would like to change. Also, make sure to wrap the return products to protect them from damage during transfer. Preferably in the same box, they got delivered in. As soon as we have received your package we will check if the requested is still in stock and confirm the return shipment. We usually contact you on the same day as your package comes in. We will also send you a new tracking code to confirm that we have shipped your new product(s) to you. We do not refund any costs made returning your order to us.
Refunds
In case you want to have your purchase refunded you can return your order to us within the 30 day return period and we will refund your entire purchase including original shipping fee to your account within a 14 day period. We refund the money to the same account as you made the payment with. Please make enclose a note in your package with your order number and to wrap the items carefully. Preferably in the same box, they got delivered in to ensure they arrive safely. We will contact you as soon have received you package and have refunded your order. Please note that we do not refund any costs made returning the goods to us.